Archive for June, 2009

Twitscoop: Roadmap to Discoverability

Twitscoop LogoLollicode’s Twitscoop has become my daily source for breaking news, from the Hudson plane crash and earthquakes to Top Chef results. I use Twitscoop primarily through my favorite desktop Twitter client, Tweetdeck. The center column of my deck shows what’s “Buzzing Right Now:” the twitter zeitgeist as ascertained by Twitscoop. A click on any word of interest in the Twitscoop tag cloud results in a page with tweets containing the word, and a frequency graph of the term’s Twitter appearances.

In May, Twitscoop launched changes, becoming a full-fledged Twitter client. These changes posed some discoverability issues for me, in part because I was having a broader Twitter search issue. The people at Twitscoop have been great about troubleshooting with me. (They seem genuinely interested in making improvements to their interface, based on some of the public interactions with users on Twitter, their emails with me, and their ‘About’ page.)

I do have a few suggestions that mostly relate to helping users bridge the gap between what they know and what they need to know to make use of the service.

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